Frequently Asked Questions
If you still have a question, please email us at wheelsonrailsmi@gmail.com
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Traverse City, MI Tours: $45-$55 per person
Our 3 mile tour is $45 for children under 11 years of age and $50 for anyone over the age of 11.
Our 6 mile tour is $50 for children under 11 years of age and $55 for anyone over the age of 11.
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We do not give refunds for cancellations of any sort due to it being such a high demanding activity this year. We do have an option to purchase cancellation protection/insurance when scheduling your tour for a small up charge, which allows you to get a full refund before 72 hours of your scheduled trip. Feel free to email us at least 2 weeks prior to your scheduled trip to reschedule.
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We do not offer any discounts, however if you call us to book (groups of 5 or more), you can save approximately 6% on your taxes and fees.
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Wheels on Rails will operate rain or shine. We will not be operating when there is thunder or lightning. Our tours run in light to moderately inclement weather, but will not run in heavy rain that is unlikely to stop, or if threatening weather appears imminent. We'll check the radar before every tour and if it looks like it's going to start pouring and rain for most of the tour, we'll cancel or delay departure until the weather passes. The exact timing and path of thunderstorms is difficult to predict, therefore a decision to cancel a tour because of a thunderstorm is typically only made 30 minutes before departure.
Tours will go ahead in light rain or showers. Rain ponchos will be available for purchase on-site. Riders are expected to dress appropriately for the predicted weather conditions and temperatures. Tours are outdoors and the rail bikes are open to the elements. Rescheduling or cancellation due to weather will only occur if Wheels on Rails considers it unsafe to be on the rails. Customers who cancel due to weather are subject to our cancellation policy.
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Yes, there is a weight limit of 250 pounds per seat/person. If this is not followed and a seat and/or part of the bike breaks due to the overload, there will be a $100 inconvenience fee charged to your reservation.
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While we love our furry friends, we do not allow pets on our rides or left in cars on site. If there is a dog or cat present that needs to be watched by one of our guides due to not reading this prior, you will be automatically charged a $75 inconvenience fee.
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Yes, railbike tours consistently sell out, so we highly recommend booking your spot prior to arriving to the destination of your choosing.
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We are about 10-15 minutes south of downtown Traverse City. We do not tolerate late arrivals due to traffic and/or other delays. Please plan to arrive 20-25 minutes prior to your reservation. Traverse City is a very high traffic area, especially peak summer. Please plan accordingly. There will be no refund or reschedule for those who arrive late to their tour.
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Our tour times vary on each tour. They range between 1 hour to 1.5 hours.
Traverse City, MI: Hoosier Valley Hotshot: 1.5 hours | M-37 Expedition: 1 hour
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Railbiking excursions can be enjoyed by almost anyone. Infants will need to be secured in a front child carrier, such as Baby Bjorn, on their mom or dad’s chest. Toddlers may ride in their own seats and we can provide additional safety harnesses. No lap riding is permitted. Young children may not be able to reach the pedals but they will be able to sit back and enjoy the ride. Any child that will need their own seat will need a ticket. Babies riding in a chest harness will not need their own ticket.
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Wheels on Rails operates on a privately owned rail lines. There is no train traffic while operating. The rail line is disconnected from any active track.
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Passing on our bikes is not possible since everyone is riding on the same line. Our aim is for you all to enjoy the journey, not to go as fast as you can. A slower rider in front of you will allow you to enjoy the scenery and nature of this trail even more.
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Please check the forecast before coming to your scheduled tour. Dress accordingly to that. Comfortable and loose fitting clothes suitable for activities like biking or hiking. Closed toe shoes are recommended as well. Refreshments and rain ponchos are available for purchase at our location.
Please refrain from bringing any pets, drugs, alcohol, or smoking supplies. Smoking or vaping is not permitted on the tour.
Snacks are not allowed unless needed due to medical reasons
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Our Oklahoma City location has since been transferred to Joy Rails. You can visit their website to book a tour :)
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Our tours go through the beautiful countryside of Southern Traverse City. We have tall trees, a pretty spring fed creek, seasonal flowers blooming all over the place, and an array of wildlife.
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The best way to see our current availability is by clicking the book now button on our website. Our live calendar is listed at all times.
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Absolutely! However, our calendar in the fall fills up very fast so we recommend booking your tour for the fall as soon as possible.
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We charge a 10% inconvenience fee for anyone that is a no-show and/or late for their tour.